Privacy Policy

Privacy Policy

Last Updated: 2025 09 06

1. Introduction

Neural Machines Limited ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.vivacomply.com (the "Website").

We are the data controller for the personal data we collect through this Website. This Privacy Policy applies only to this informational website and does not cover our main application at app.vivacomply.com, which has its own separate privacy policy.

2. About Us

Neural Machines Limited is a privately held limited company registered in England and Wales.

Registration Details:

  • UK Registration Number: 111080-54
  • HU Registration Number: 13-09-214253

VAT Information:

  • UK VAT ID: 284-2244-05
  • HU VAT ID: HU27186723

Registered Address: 33 Queen St, London EC4R 1BR, United Kingdom

3. Our Privacy Principles

We are committed to:

  • Data Minimization: We collect only the data that is absolutely necessary
  • Transparency: We are clear about what data we collect and why
  • Purpose Limitation: We use your data only for the stated purposes
  • Privacy by Design: We build privacy protection into everything we do
  • Your Rights: We respect and facilitate your data protection rights

4. Information We Collect

4.1 Website Analytics Data

We use Simple Analytics, a privacy-friendly analytics service, to understand how visitors use our Website. Simple Analytics is designed to be GDPR-compliant and collects only essential, anonymized data including:

  • Page visits and popular pages
  • Referrer information (which website you came from)
  • General location (country level only, not precise location)
  • Device type and browser (general categories only)
  • Time spent on pages

What Simple Analytics Does NOT Collect:

  • Personal identifiers or personally identifiable information
  • IP addresses (these are anonymized)
  • Precise location data
  • Individual user tracking across sessions
  • Personal profiles or behavioral targeting data
  • Cookies or local storage for tracking purposes

4.2 Contact Form Information

When you contact us through our Website, we may collect:

  • Name
  • Email address
  • Company name (if provided)
  • Message content
  • Any additional information you choose to provide

4.3 Technical Information

Our web server may automatically collect:

  • IP address (for security and server management purposes)
  • Browser type and version
  • Operating system
  • Access times and dates
  • Pages visited

This information is collected for legitimate technical and security purposes and is not used for tracking or profiling.

4.4 Information We Do NOT Collect

We do not use:

  • Tracking cookies
  • Social media pixels
  • Third-party advertising trackers
  • Cross-site tracking technologies
  • Behavioral profiling tools
  • Any invasive tracking mechanisms

5. How We Use Your Information

5.1 Website Analytics

We use analytics data to:

  • Understand how visitors use our Website
  • Improve Website performance and user experience
  • Monitor Website security and technical issues
  • Make data-driven decisions about content and features

Legal Basis: Legitimate interest in improving our Website and services.

5.2 Contact and Communication

We use contact information to:

  • Respond to your inquiries and requests
  • Provide information about our services
  • Follow up on business inquiries
  • Maintain records of our communications

Legal Basis: Legitimate interest in responding to inquiries and providing requested information.

5.3 Technical and Security Purposes

We use technical information to:

  • Ensure Website security and prevent abuse
  • Maintain and improve Website functionality
  • Troubleshoot technical issues
  • Comply with legal obligations

Legal Basis: Legitimate interest in maintaining Website security and functionality.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

We share data only with trusted service providers who help us operate our Website:

Simple Analytics:

  • Purpose: Privacy-friendly website analytics
  • Data Shared: Anonymized usage statistics only
  • Location: EU-based service with GDPR compliance
  • Privacy Policy: Simple Analytics Privacy Policy

We may disclose your information if required by law, regulation, or legal process, or to:

  • Protect our legal rights
  • Prevent fraud or security threats
  • Comply with law enforcement requests
  • Protect the safety of our users or the public

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections.

6.4 No Sale of Personal Data

We do not sell, rent, or trade your personal data to third parties for marketing or any other commercial purposes.

7. Data Retention

7.1 Analytics Data

Simple Analytics retains anonymized analytics data for up to 26 months, after which it is automatically deleted.

7.2 Contact Information

We retain contact information and communications for:

  • Active inquiries: Until resolved plus 12 months for follow-up
  • Business communications: Up to 6 years for legitimate business purposes
  • Legal compliance: As required by applicable laws and regulations

7.3 Technical Logs

Server logs and technical data are typically retained for:

  • Security logs: Up to 12 months
  • Performance logs: Up to 3 months
  • Error logs: Until resolved plus 30 days

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

8.1 Technical Measures

  • HTTPS encryption for all data transmission
  • Secure hosting with reputable providers
  • Regular security updates and patches
  • Access controls and authentication
  • Data backups and recovery procedures

8.2 Organizational Measures

  • Staff training on data protection
  • Access limitations on a need-to-know basis
  • Regular security reviews and assessments
  • Incident response procedures
  • Vendor due diligence and agreements

9. International Data Transfers

9.1 EU Data Protection

All personal data collected through this Website is processed and stored within the European Union to ensure compliance with GDPR requirements.

9.2 Third-Party Services

Simple Analytics processes data within the EU and is fully GDPR-compliant. We do not use any services that transfer personal data outside the EU without appropriate safeguards.

10. Your Privacy Rights

Under GDPR and other applicable data protection laws, you have the following rights:

10.1 Access Rights

  • Right to Access: Request copies of your personal data
  • Right to Information: Understand how your data is processed

10.2 Control Rights

  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Limit how we process your data
  • Right to Object: Object to processing based on legitimate interests

10.3 Portability Rights

  • Right to Data Portability: Receive your data in a portable format
  • Right to Withdraw Consent: Where processing is based on consent
  • Right to Lodge a Complaint: With your local data protection authority

10.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.

11. Cookies and Tracking

11.1 No Tracking Cookies

We do not use cookies for tracking, advertising, or behavioral analysis. Our Website functions without requiring cookies for basic functionality.

11.2 Essential Technical Cookies Only

We may use strictly necessary cookies only for:

  • Website security and fraud prevention
  • Load balancing and performance optimization
  • Remembering your cookie preferences

These cookies are essential for Website operation and are not used for tracking purposes.

11.3 Simple Analytics

Simple Analytics operates without cookies and does not track individual users or create user profiles.

12. Children's Privacy

Our Website is not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately so we can delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be:

  • Posted on this page with a new "Last Updated" date
  • Communicated to users who have provided contact information
  • Implemented with appropriate notice periods where required

Your continued use of the Website after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy-related concerns, please contact us:

Data Protection Contact: Neural Machines Limited
33 Queen St
London EC4R 1BR
United Kingdom

Email: hello@vivacomply.com Website: www.vivacomply.com

14.1 Data Protection Authority

If you are located in the EU and have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.

UK Data Protection Authority: Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR)
  • UK Data Protection Act 2018
  • Privacy and Electronic Communications Regulations
  • Other applicable data protection laws

This Privacy Policy governs only the www.vivacomply.com website. Our main application at app.vivacomply.com operates under separate privacy policies and terms.